Rick Nesti

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About Me

Over a period of time I have gained much experience and knowledge within my area of expertise. I have unyielding drive and persistence when following a course of action even when faced with difficulty or opposition. I trust my knowledge and experience to guide me through any issues I may encounter. I am goal oriented and pursue assignments with passion and perseverance, laser-focused until I achieve the desired outcome. It is important to know that I am flexible and reliable. It is important to know that I am a smart worker and innovative thinker. I utilized these characteristics to the fullest to achieve my end goal. I am a very insightful analyst and have the ability to achieve what others did not think could be done. I am experienced in building solid relationships with the most demanding clients in the telco, financial services, and consumer product verticals. I enjoy learning, being stretched and being someone who can be counted to deliver results. The most rewarding area of Management/Leadership is the contributions one can make when helping others grow and achieve their goals. Teamwork is essential when working on a project. It is important for a team to perform together as one solid unit. I ensure my team is result oriented and will fallow a project through to success. I am dedicated to the task at hand and will never back down from a challenge.
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Humble & Kind

I enjoy helping others and encouraging people to come to me with any problems. What ever the issue may be I will come up with a solution. I get projects done by keeping an open mind and cheerful disposition. Others respect me because I show them the respect they deserve. I approach all situations and relationships with a warm and friendly attitude.

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Honest Professional

I am a value-driven and compassionate individual. I approach all situations with an open-mind and enjoy seeing people thrive. My intention is to inspire employees to greater results. Knowing that I can successfully encourage people to shoot for the stars warms my heart. These people are not just inspired by me, but I am inspired by them.

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Strong Leader

I am a very good team builder and harmonizer, with a skill for recognizing the talents of others and motivating them to maximize these abilities. I am eager to build connections and deepen relationships with people, which allow me to discern their talents and lead them through mentorship and coaching to succeed as team members and individuals.

Education

  • Shaking hands
    Training & Certifications:
    COPC Certification, Predictive Behavior Index, Zenger Miller (now Achieve Global) Certification & Leadership Training, North Idaho College

Experience

  • 2008 - 2016
    Director
    SCS / VESTA
  • 2002 - 2008
    Director of Operations
    Xerox / ACS

Skills

Skill Years of Experience Personal Ranking
AT&T

Years of Experience:

10
Personal Ranking:

Advanced

Call Center

Years of Experience:

19
Personal Ranking:

Expert

Call Center Management

Years of Experience:

12
Personal Ranking:

Expert

Data Security

Years of Experience:

8
Personal Ranking:

Advanced

Forecasting

Years of Experience:

10
Personal Ranking:

Advanced

Fraud

Years of Experience:

8
Personal Ranking:

Intermediate

Recommendations

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    Rick displayed ”coolness" when it came to solving problems of day-to-day operational issues. He was always looking for the solution never dwelling on the problem. Although Rick had many responsibilities while holding the Director of Operations role at ACS, he was able to effectively manage multiple teams not only domestically but internationally as well. This diverse experience has made Rick into a great leader as well as a respected resource to fall back on.

    Edward Pillsbury; Network Support Specialist

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